Shipping Policy

At NexoGad, we are committed to delivering your order safely, efficiently, and as quickly as possible.

Please review our shipping policy below for information about processing times, delivery estimates, tracking, and international shipments.

Shipping Destinations

We proudly offer worldwide shipping.

Wherever you are, you can order from NexoGad and enjoy our selection of innovative gadgets, tech products, and smart accessories.

Shipping availability may vary depending on the destination, local regulations, or carrier restrictions.

Processing Time

Orders are usually processed within 1–3 business days after your payment has been successfully confirmed.

During busy periods, product launches, holidays, or promotional events, processing may take slightly longer.

We always do our best to prepare and dispatch your order as quickly as possible.

Please note that processing time is separate from delivery time.

Delivery Time

Delivery times may vary depending on your location and the shipping method available for your destination.

For most regions, estimated delivery usually takes approximately 5–8 business days after your order has been shipped.

Please note that these delivery times are estimates and are not guaranteed.

Delivery may occasionally be affected by factors outside our control, including:

Customs processing
Local carrier delays
Public holidays
Severe weather conditions
High shipping volumes
Transportation disruptions
Incorrect or incomplete shipping information

NexoGad cannot be held responsible for delays caused by circumstances outside our reasonable control.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available.

You can use this tracking information to follow the progress of your delivery.

Please note that tracking information may take some time to become active or update after your package has been dispatched.

Shipping Fees

Shipping fees, if applicable, will be clearly displayed during checkout before you complete your purchase.

The final shipping cost may depend on factors such as:

Your delivery destination
The products ordered
The size or weight of your package
The available shipping method

Any applicable shipping charges will be shown before payment is completed.

Customs and Import Fees

For international orders, your shipment may be subject to customs duties, import taxes, VAT, or other fees depending on the laws and regulations of your destination country.

Unless otherwise stated at checkout, these additional charges are the responsibility of the customer.

NexoGad does not control these fees and cannot predict their amount.

We are also not responsible for delays caused by customs inspections or customs clearance procedures.

We recommend checking your country's import regulations before placing an international order if you are unsure about possible additional charges.

Incorrect Shipping Information

Please carefully review your shipping information before completing your order.

If you notice an incorrect or incomplete shipping address after placing your order, please contact us as soon as possible at:

contact@nexogad.com

We will do our best to update your information before the order is processed.

However, we cannot guarantee that changes can be made once your order has been prepared, processed, or shipped.

NexoGad cannot be held responsible for packages that are delayed, lost, or delivered incorrectly due to inaccurate information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our customer support team.

We will assist you in checking the status of your shipment and, where appropriate, contacting the shipping carrier.

In some cases, carriers may require additional time to investigate a missing or delayed shipment before a resolution can be provided.

Failed Delivery or Returned Packages

If a package cannot be delivered because of an incorrect address, unsuccessful delivery attempts, refusal of the package, or failure to collect the package, it may be returned to the sender.

Additional shipping charges may apply if the customer requests the order to be shipped again.

We therefore recommend carefully checking your delivery details before placing your order.