At NexoGad, customer satisfaction is important to us. We want you to shop with confidence and be fully satisfied with your purchase.
If you are not completely satisfied with your order, please review our return and refund policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must:
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Be unused and in its original condition
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Include all original accessories and components
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Be returned in its original packaging
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Show no signs of misuse, excessive wear, or accidental damage
We reserve the right to refuse a return if the product does not meet these conditions.
Non-Returnable Items
We cannot accept returns for:
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Products damaged due to misuse, improper handling, or accidental damage
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Products with missing parts, accessories, manuals, or original packaging
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Products returned more than 30 days after delivery
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Products showing significant signs of use or damage not caused during delivery
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Products that have been modified, altered, or repaired by the customer or a third party
How to Request a Return
To request a return, please contact us at:
Please include:
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Your order number
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The email address used to place your order
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The reason for your return request
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Photos or videos of the product if the item is damaged or defective
Our customer support team will review your request and provide you with return instructions if your return is approved.
Please do not return any product before receiving return instructions from our support team.
Refunds
Once we receive and inspect your returned product, we will notify you by email whether your refund has been approved or rejected.
If your refund is approved, it will be issued to your original payment method.
Please note that it may take several business days for the refund to appear in your account, depending on your bank, card issuer, or payment provider.
Original shipping charges may not be refundable unless the product received was defective, damaged, or incorrect.
Exchanges
If you receive a product that is defective, damaged, or different from what you ordered, please contact us as soon as possible at:
Our support team will review the issue and provide an appropriate solution, which may include a replacement, exchange, or refund.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible after receiving your package.
Please provide your order number along with clear photos or videos showing the issue.
After reviewing your request, we may offer:
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A replacement product
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A full or partial refund
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Another appropriate solution depending on the situation
Return Shipping Costs
Return shipping costs are generally the responsibility of the customer.
However, if the product is defective, damaged upon arrival, or if you received the wrong item, NexoGad will provide an appropriate solution regarding the return shipping costs.
Order Cancellation
If you would like to cancel your order, please contact us as soon as possible at:
We will do our best to process your cancellation request.
However, once an order has been processed, prepared for shipment, or shipped, cancellation may no longer be possible.
If the order has already been shipped, you may need to wait until it is delivered and then request a return in accordance with this Refund Policy.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team at:
Website: NexoGad.com